How do I get a refund?

Refunds will be processed via the original payment method used for your original order(s). If you paid by EFT using Ozow, you will need to provide your banking details during the refund process.

You can request a refund by emailing our Accounts Department

Once your refund request has been processed, funds may take 3–5 business days to reflect in your account and are subject to your bank's processing times.

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