How do I cancel an order?

Order Cancellation and Damages:

Once an order is confirmed and paid, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy:

Failure to make full payment within 5 (five) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. Orders that have already undergone the layout process cannot be cancelled after 5 (5) working days, and a layout fee of one two hundred rand (R200 excluding VAT) per layout will be charged. No cancellations will be accepted after final artwork approval and commencement of branding work.

Faulty Goods and Returns:

If a product supplied by Gear Workwear is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Returns Approval:

Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.

Cancel Order Communication

If you want to cancel the order please email your cancellation request to returns@gearworkwear.co.za or contact us on +27 010 023 0878